Privacy Policy

Effective Date: 01/01/2024

Introduction

Mobile Pet Grooming Service (“we,” “our,” or “us”) operates the website https://mobilepetgroomingservice.com/ (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service and the choices you have associated with that information.

We use your information to provide and improve our mobile pet grooming services. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

When you book our services or contact us, we may collect the following personal information:

• Full name and contact information (phone number, email address, physical address)
• Pet information (pet names, breeds, ages, medical conditions, behavioral notes)
• Service preferences and special instructions
• Payment information (processed securely through third-party payment processors)
• Communication history and service feedback

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

Location Information

To provide our mobile grooming services, we may collect and process your location information, including:

• Service address for appointments
• GPS coordinates for route optimization
• General location data for service area determination

How We Use Your Information

We use the collected information for various purposes including:

Service Delivery

• Scheduling and managing grooming appointments
• Communicating about services, appointments, and changes
• Providing customized pet care based on your pet’s specific needs
• Processing payments and maintaining service records

Business Operations

• Improving our services and customer experience
• Analyzing usage patterns to optimize our website and services
• Sending service updates, promotions, and educational content (with your consent)
• Complying with legal obligations and resolving disputes

Communication

• Responding to customer inquiries and support requests
• Sending appointment reminders and confirmations
• Providing follow-up care instructions and tips
• Notifying you of service changes or important updates

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Scheduling software providers
• Email and communication service providers
• Website hosting and maintenance services

These providers are bound by confidentiality agreements and may only use your information to provide services to us.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to:

• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent fraud or other illegal activities
• Comply with applicable laws and regulations

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using encryption protocols
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure storage of physical and digital records
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:

• Duration of our business relationship
• Legal and regulatory requirements
• Dispute resolution needs
• Business operational requirements

When information is no longer needed, we securely delete or anonymize it according to our data retention procedures.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

You may request access to your personal information and request corrections to any inaccurate or incomplete data. Contact us to review or update your information.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Deletion

You may request deletion of your personal information, subject to legal and business requirements for retention.

Communication Preferences

You may opt out of promotional communications at any time by following unsubscribe instructions in our emails or contacting us directly.

Cookies

You can control cookie settings through your browser preferences, though some website functionality may be limited if cookies are disabled.

Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Mobile Pet Grooming Service
Email: info@mobilepetgroomingservice.com
Phone: +971 58 169 0689
Address: Dubai, United Arab Emirates